Privacy Policy

This Privacy Policy explains how [Your Business Name] ("we," "us") collects, uses, and protects information when you visit our website or purchase The Soft Glow Method ("the Course"). We respect your privacy and only collect what we need to deliver the Course and support you.

1. Who Is Responsible for Your Data

[Your Business Name] is the data controller for information collected directly through our website and through course delivery.

Digistore24 GmbH, St. Johanniser Strasse 1-3, 72072 Tübingen, Germany, is the data controller for payment information collected during checkout. Digistore24 maintains its own Privacy Policy, available at digistore24.com.

2. What We Collect

Information you provide to us:

• Name and email address — when you purchase the Course, contact us, or sign up for updates.
• Account information — login credentials for accessing the Course platform after purchase.
• Support messages — content of any messages you send us through our contact form or by email.

Information Digistore24 collects on our behalf:

• Billing details — name, billing address, country, and payment method.
• Transaction history — purchase amount, date, and product purchased.
• Tax-relevant information — as required for VAT, sales tax, and other tax compliance.

We do not see or store your full payment card details. Digistore24 handles all payment data directly.

Automatically collected information:

• Usage information — pages visited on our website, time spent, referring URL, general device information.
• Cookies — small files that help the site function and (where applicable) measure aggregate traffic. See Section 7.

3. How We Use Your Information

• To deliver the Course and provide access after purchase.
• To send you order confirmations, course access links, and related transactional emails.
• To respond to your questions and provide customer support.
• To improve the Course and our website.
• To send occasional updates about the Course or new related content — only if you opt in.
• To comply with legal obligations (tax records, fraud prevention).

We do not sell your personal information to anyone, and we do not share it for third-party advertising purposes.

4. Who We Share Information With

We share limited information with the following categories of service providers, only to the extent necessary for them to provide services to us:

• Digistore24 GmbH — payment processing, invoicing, and transaction management.
• Email service provider — to send order confirmations and (with consent) marketing emails.
• Course hosting platform — to deliver video lessons and downloadable materials.
• Website hosting provider — to host and serve this website.
• Analytics provider — if used, to measure aggregate website traffic. Configured to anonymize where possible.

We may also share information when required by law, in response to a valid legal request, or to protect our rights or the safety of others.

5. International Data Transfers

Because Digistore24 is based in Germany and we use service providers in different countries, your data may be transferred to and processed in countries outside your country of residence, including the European Union and the United States. We require our service providers to maintain appropriate safeguards, including standard contractual clauses where applicable.

6. How Long We Keep Your Information

• Account and course access information: for as long as your account is active.
• Transaction records: as required by tax and accounting laws (typically 7–10 years).
• Support messages: typically for 2 years after the last contact.
• Marketing preferences: until you unsubscribe or request deletion.

7. Cookies

Our website uses a minimal number of cookies to make the site function and to measure aggregate traffic. We do not use third-party advertising cookies on this site without your consent.

Categories of cookies we may use:

• Strictly necessary: required for the site to function (e.g., remembering you've accepted cookies).
• Analytics: aggregate, anonymized data about how visitors use the site.

You can disable cookies in your browser settings. Some site features may not work as expected if you do.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal record-keeping obligations.
• Objection / restriction: object to or restrict certain types of processing.
• Portability: request your data in a structured, commonly used format.
• Withdrawal of consent: withdraw consent at any time for processing based on consent (e.g., marketing emails).
• Complaint: file a complaint with your local data protection authority.

To exercise these rights, contact us at support@thesoftglowmethod.com. We respond within 30 days.

For data held by Digistore24 (payment and billing data), please contact Digistore24 directly.

9. California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information and we do not share it for cross-context behavioral advertising.

10. Children's Privacy

The Course is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can delete it.

11. Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we work to maintain industry-standard protections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by email where reasonable.

13. Contact

For privacy-related questions or requests, contact us at:

[Your Business Name]
[Your Business Address]
Email: support@thesoftglowmethod.com